Return Policy
At JesK, customer satisfaction is important to us. However, due to the nature of our products, certain conditions apply.
Custom Products
All custom products are made-to- Order to the customer's specifications. For this reason, all sales are final, and we cannot accept returns, exchanges, or refunds, except in cases of error on our part or a manufacturing defect.
Any request to cancel or modify a personalized Order order, if accepted at our sole discretion and subject to all conditions, will not be eligible for a refund. The amount may then be applied as store credit only, redeemable toward a future Order order.
Please be sure to double-check all the details (spelling, dimensions, Colors, etc.) before confirming your Order.
Standard (non-custom) products
Non-customized products may be returned within 14 days of receipt, provided that they are:
Unused
In their original packaging
In perfect condition for resale
The customer is responsible for return shipping costs, except in the case of an error or a defective product. A refund will be issued once the item has been received and inspected.
Defective product or error in Order
If you receive a defective item or the wrong Order , please contact us within 7 days of receipt, providing a description of the problem and photos if possible. We are committed to resolving the issue promptly.
Contact Us
If you have any questions about a return, please email us at [email protected] and include your Order number.